Documo Review 2026: Intelligent Cloud Fax for Healthcare
Documo stands out with its advanced document processing features (OCR, AI classification) and specialization in the medical sector.
Pros
- Built-in OCR (text recognition)
- IDP - AI Document Processing
- Full HIPAA compliance
- EHR integration (medical records)
- Powerful developer API
- Electronic signatures included
- Automatic document classification
Cons
- No mobile app
- Enterprise-oriented interface (complex)
- High price for personal use
- Primarily USA/healthcare focused
What is Documo?
Documo is a cloud fax platform specialized in intelligent document processing. Unlike traditional fax services, Documo integrates OCR (optical character recognition) and IDP (Intelligent Document Processing) features.
The service is particularly popular in the American medical sector, where faxes still represent a large portion of communications. Documo automates the processing of incoming faxes by extracting data and integrating it directly into EHR systems.
Who is Documo For?
- Hospitals and clinics: EHR integration and automated processing
- Medical practices: Automatic patient fax classification
- Health insurers: Massive document processing
- Developers: Robust fax API
Not recommended for: Individuals or small businesses with simple needs. Prefer iFax or Fax.Plus.
Key Features
OCR (Text Recognition)
Documo automatically converts faxes into searchable text. You can search within your fax content like Word documents.
IDP (Intelligent Document Processing)
Documo's AI can:
- Automatically classify document types
- Extract patient data
- Route faxes to the right departments
- Detect sensitive information
EHR Integration
Documo integrates with major electronic health record systems (Epic, Cerner, etc.).
Developer API
A complete REST API allows you to integrate fax into your own applications.
Documo Pricing 2026
Prices verified on documo.com in January 2026:
| Plan | Price/month | Pages | Features |
|---|---|---|---|
| Starter | $15 | 300 | 1 user, 1 number, HIPAA |
| Team | $35 | 800 | 3 users, signatures |
| Business | $75 | 2500 | 10 users, 5 numbers, API |
| Enterprise | $150 | 6000 | 50 users, SSO |
| Custom | Quote | Unlimited | IDP, OCR, EHR integrations |
IDP (AI): Available as add-on for Custom plans
Free trial: Available on request
Documo vs Competitors
Documo vs eFax
eFax is more established with better support. Documo offers unique AI/OCR features.
Documo vs iFax
iFax is better for general use. Documo specializes in healthcare with advanced features.
Recommended Alternatives
- iFax: Better for general use with HIPAA
- eFax: Established reference for large enterprises
- RingCentral: For a complete UCaaS solution
Frequently Asked Questions
Is Documo suitable for individuals?
No. Documo is designed for businesses, particularly the medical sector. For personal use, prefer iFax or Fax.Plus.
Is OCR included in all plans?
Basic OCR is included. Advanced IDP features (AI classification, data extraction) are optional on Custom plans.
FaxRadar Editorial Review
Documo isn't your typical fax service—it's built for healthcare. The built-in OCR turns your faxes into searchable documents, and the AI automatically sorts patient files. Direct integrations with Epic and Cerner? That's huge for hospital workflows.
But here's the thing: this isn't for the average user. There's no mobile app, the interface screams "enterprise," and you'll need to get on a call for pricing on the advanced features. If you just need to send a fax now and then, this is overkill.
Best for: Hospitals, clinics, and medical practices that want to automate document processing. For general faxing, stick with iFax or eFax.
Evaluation Methodology
The FaxRadar editorial team evaluates each service according to a rigorous protocol:
- Real account creation: We subscribe with our own budget, without partnerships or press accounts.
- Real-world testing: Sending and receiving faxes to multiple countries, daily use of mobile apps.
- Price verification: Prices verified directly on official websites, updated monthly.
- Support contact: Evaluation of responsiveness and quality of responses.
- Security analysis: Verification of certifications (HIPAA, SOC 2, HITRUST).
Our final rating is a weighted average of six criteria: Interface (25%), Features (20%), Value for Money (20%), Support (15%), Security (10%), Coverage (10%).
Final Verdict
Documo is the best choice for the medical sector thanks to its unique OCR and AI document processing features.
For general use, iFax or eFax remain better choices. Documo excels in specialized use cases requiring advanced automation.