SRFax Review 2026: The Canadian Fax Built for Healthcare
SRFax is a Canadian online fax service based in British Columbia. What sets it apart? Native HIPAA and PHIPA compliance, free PGP encryption, and a developer API. We tested everything.
Pros
- HIPAA and PHIPA compliant (BAA available)
- Free PGP encryption included
- Canadian company with real human phone support
- Full REST API for developers (PHP, C#, Ruby)
- Number portability and unlimited storage
- Plans scale up to 20,000 pages/month
Cons
- No dedicated mobile app
- Dated web interface (not modern design)
- Available in USA and Canada only
- No built-in electronic signature
- No free plan or free trial
What Is SRFax, Exactly?
SRFax is an online fax service founded and operated out of British Columbia, Canada. While many competitors offer basic fax-to-email, SRFax carved out a niche early on in healthcare: HIPAA compliance for the US, PHIPA for Canada, with a Business Associate Agreement (BAA) available on request.
The service runs primarily through email: you send your faxes from any email client (Gmail, Outlook, Yahooβ¦) and receive faxes as PDF attachments. There's also a secure web portal for managing your faxes, but email is the main channel.
What genuinely surprised us was the free PGP encryption on every plan. That's rare in this industry β most competitors charge extra for that level of security, if they offer it at all.
Who Is SRFax For?
- Healthcare professionals: Clinics, hospitals, pharmacies, medical offices β HIPAA/PHIPA compliance is built-in and BAA is included
- Developers and tech companies: The API is solid and well-documented, with ready-made classes in PHP, C#, and Ruby
- North American SMBs: Human support team based in Canada, no chatbot, no interminable hold times
- High-volume users: Plans go up to 20,000 pages/month with decreasing per-page rates
Not recommended for: Users outside USA/Canada (the service isn't available in Europe), anyone wanting a modern mobile app, or casual users looking for a free plan.
Key Features
Email-to-Fax Sending & Receiving
The core of SRFax is email-to-fax. You email your document as an attachment to [number]@srfax.com, and off it goes. Incoming faxes land in your inbox as PDFs. Simple, effective, no software to install.
Medical-Grade Security
SSL encryption on all transmissions, PGP available for free as an extra layer. HIPAA (US) and PHIPA (Canada) compliant. BAA available on request β it's not a paid add-on, it's included with healthcare plans.
Developer API
SRFax offers a full REST API with ready-to-use classes in PHP, C#, and Ruby. You can integrate fax sending and receiving directly into your system β great for EHRs (electronic health records) or practice management software.
Extra Tools
The service includes a printer driver (PC and Mac) that lets you fax directly from any application via "Print." There's also a bulk downloader and number portability if you want to bring your existing fax number.
SRFax Pricing 2026
| Plan | Price/month | Pages | Extra page |
|---|---|---|---|
| Healthcare Lite | $12.60 | 200 | $0.05 |
| Healthcare Basic | $16.05 | 500 | $0.05 |
| Healthcare Basic Plus | $22.95 | 800 | $0.05 |
| Healthcare Standard | $41.35 | 1,500 | $0.05 |
| Healthcare Professional | $137.90 | 5,000 | $0.05 |
Good to know: Annual billing saves about 15%. Each additional fax number costs $4.95/month. All plans include unlimited storage, multi-user accounts, and unlimited authorized email addresses.
SRFax vs Competitors
SRFax vs Fax.Plus
Fax.Plus offers a more modern interface, a free plan and coverage of 180+ countries. SRFax wins on the API and human phone support based in Canada. For developers, SRFax is more flexible. For everyday users, Fax.Plus is more intuitive.
SRFax vs eFax
Both offer HIPAA compliance, but SRFax is significantly cheaper ($12.60 vs $18.99/month) and includes free PGP encryption. eFax has the advantage of international coverage and a more modern interface.
SRFax vs CocoFax
CocoFax offers triple compliance (HIPAA, GDPR, PHIPA) and a much more modern interface with native mobile apps. SRFax wins on free PGP encryption, the API, and human phone support. For North American medical faxing, SRFax is the better fit. For international coverage, CocoFax is the way to go.
Frequently Asked Questions
Is SRFax available in Europe?
No. SRFax serves only the United States and Canada. If you're in Europe, we recommend Fax.Plus or CocoFax which offer international coverage.
Is the BAA included or paid?
The BAA (Business Associate Agreement) is available on request for all Healthcare plans. There's no extra charge β you request it through their contact form and they send it over.
Can I keep my existing fax number?
Yes. SRFax supports number portability. You can check if your number is eligible using their online tool before signing up. If it's not portable, they'll assign you a local or toll-free number.
Does SRFax have a mobile app?
No dedicated app, unfortunately. The service works mainly through email and the web portal. You can send and receive faxes from your phone via your regular email client, but there's no SRFax app on the App Store or Google Play.
FaxRadar Editorial Review
SRFax doesn't try to dazzle you. The interface looks dated, there's no flashy mobile app, and the website feels like it hasn't been redesigned since 2015. But under the hood, it's rock solid β and that's what matters when you're talking about medical faxing.
What really stood out to us was the support. Real humans, based in British Columbia, that you can actually call directly. No chatbot, no "your call is important to us" loop for 45 minutes. And the free PGP encryption is a genuine bonus β most competitors don't even offer it, let alone for free.
The API is another strong point. If you're a developer or your business needs to integrate faxing into an existing system (EHR, CRM, etc.), SRFax makes it straightforward with ready-made class libraries.
Bottom line: SRFax is a solid pick for North American healthcare professionals who want a reliable, compliant, and well-supported fax service. If you need a modern interface or international coverage, look at Fax.Plus instead. But for no-nonsense medical faxing in the US and Canada, SRFax gets the job done β and does it well.
Evaluation Methodology
The FaxRadar editorial team evaluates each service according to a rigorous protocol:
- Real account creation: We subscribe with our own budget, without partnerships or press accounts.
- Real-world testing: Sending and receiving faxes to multiple countries, daily use.
- Price verification: Prices verified directly on official websites, updated monthly.
- Support contact: Evaluation of responsiveness and quality of responses.
- Security analysis: Verification of certifications (HIPAA, PHIPA, SOC 2).
Our final rating is a weighted average of six criteria: Interface (25%), Features (20%), Value for Money (20%), Support (15%), Security (10%), Coverage (10%).
Final Verdict
SRFax is the safe bet for medical faxing in North America. Native HIPAA/PHIPA compliance, free PGP encryption, Canadian human support. The interface lacks polish, but reliability and security deliver.
For European users: this service is not available in your region. Check our recommended alternatives.