eFax Review 2026: The Online Fax Pioneer
eFax is the oldest and most established online fax service on the market. With over 25 years of experience and 11 million users, it remains a reference for businesses.
Pros
- 25+ years of experience and proven reliability
- 24/7 customer support by phone and chat
- Global network in 200+ countries
- Full HIPAA compliance with BAA
- jSign integration for electronic signatures
- HITRUST security certification
- API available for enterprises
Cons
- Dated user interface
- Higher price than competition
- Complex pricing structure
- Less modern mobile apps
What is eFax?
eFax was launched in 1997, making it the pioneer of online fax. Owned by Consensus Cloud Solutions (formerly j2 Global), eFax claims over 11 million users worldwide.
The service is particularly popular among large enterprises and the American medical sector thanks to its HIPAA compliance and HITRUST certification.
eFax also owns MyFax, MetroFax, and several other online fax brands, making it the largest group in the sector.
Who is eFax For?
- Large enterprises: Enterprise solutions with API and SSO
- Medical sector: HIPAA + HITRUST compliance
- Law firms: Enhanced security and archiving
- Government agencies: Reliability and 24/7 support
Not recommended for: Individuals or small businesses seeking the best price (prefer Fax.Plus or iFax).
Key Features
Sending and Receiving
eFax allows sending faxes to over 200 countries. Accepted formats include PDF, Word, Excel, PowerPoint, and images. Reception on a dedicated number with email notification.
24/7 Support
eFax is the only service offering 24/7 phone support. This is a major advantage for businesses with critical needs.
jSign (Electronic Signature)
Since 2023, eFax integrates jSign, its HIPAA-compliant electronic signature solution. This feature is included in "Protect" plans (formerly HIPAA).
Enterprise Security
eFax is HITRUST certified, a stricter standard than HIPAA. The service uses TLS 256-bit encryption and offers customizable data retention options.
eFax Pricing 2026
Prices verified on efax.com in January 2026 (annual billing):
| Plan | Price/month | Pages | Features |
|---|---|---|---|
| Plus (Individual) | $15.83 | 170 | Local number, personal use |
| Pro (Business) | $20.83 | 275 | 5 members, toll-free number |
| Protect 1000 (HIPAA) | $41.66 ($50 monthly) | 1000 | HIPAA, BAA, jSign included |
First month: $15 for all plans (promotional offer)
Additional pages: $0.10 to $0.15 depending on plan
eFax vs Competitors
eFax vs iFax
eFax has more experience and better support (24/7), but iFax offers a more modern interface and superior mobile apps. iFax is recommended for SMBs, eFax for large enterprises.
eFax vs Fax.Plus
Fax.Plus is cheaper and simpler, but doesn't have HIPAA compliance or 24/7 support. Choose eFax for enterprise needs.
Recommended Alternatives
Frequently Asked Questions about eFax
Does eFax offer a free trial?
eFax doesn't offer a traditional free trial, but the first month is charged at $15 instead of the regular rate. You can cancel at any time.
Is eFax available internationally?
Yes, eFax offers international numbers and is available in over 200 countries with local pricing and support.
What's the difference between Plus, Pro, and Protect plans?
Plus is for individual use. Pro adds 5 user accounts. Protect adds HIPAA compliance and jSign.
FaxRadar Editorial Review
eFax is the OG of online faxing—they've been at it since 1997, and that experience shows. Big corporations and healthcare orgs trust them for a reason: HITRUST certification and actual humans you can call 24/7. Not many competitors can say that.
The downside? The interface feels dated compared to newer apps like iFax. And the pricing sits above market average—though the $15 first-month promo takes some of the sting out if you want to test the waters.
Who should use it: Large enterprises and medical organizations that need HITRUST and real phone support. Small businesses and freelancers will probably be happier with iFax or Fax.Plus.
Evaluation Methodology
The FaxRadar editorial team evaluates each service according to a rigorous protocol:
- Real account creation: We subscribe with our own budget, without partnerships or press accounts.
- Real-world testing: Sending and receiving faxes to multiple countries, daily use of mobile apps.
- Price verification: Prices verified directly on official websites, updated monthly.
- Support contact: Evaluation of responsiveness and quality of responses.
- Security analysis: Verification of certifications (HIPAA, SOC 2, HITRUST).
Our final rating is a weighted average of six criteria: Interface (25%), Features (20%), Value for Money (20%), Support (15%), Security (10%), Coverage (10%).
Final Verdict
eFax remains a market reference thanks to its 25 years of experience, 24/7 support, and HIPAA/HITRUST compliance. The dated interface and high prices are the main drawbacks.
Recommended for large enterprises and the medical sector. SMBs and individuals will find better options with iFax or Fax.Plus.